Enhancing 360-degree feedback for senior executives

In the past few years, management development has increasingly involved 360-degree feedback-an experience in which a person receives ratings of performance from peers, superiors, and subordinates; compares these with self-ratings; and perhaps gets limited coaching and sets goals for improvement. It is generally considered an effective development technique for all levels of management. Senior executives, however, because of the breadth of challenges they face, including personal challenges, sometimes require a richer feedback experience-one which also includes such information as detailed verbatim descriptions of performance, observations from family members and friends, pyschometric measures of personality and motivation, and data on early history, plus an extended coaching relationship with one or more professionals in leadership development. In this report, the authors offer guidelines for how this enhanced feedback can be provided safely and effectively

Compendium: Making Meetings into Knowledge Events. Knowledge Technologies 2001

In this paper, we describe the Compendium methodology and suite of tools. Compendium is the result of over a decade’s research and development at the intersection of collaborative modeling, organizational memory, computer-supported argumentation and meeting facilitation. We claim that Compendium offers innovative strategies for tackling several of the key challenges in managing knowledge: • improving communication between disparate communities tackling ill-structured problems • real time capture and integration of hybrid material (both predictable/formal, and unexpected/informal) into a reusable group memory • transforming the resulting resource into the right representational formats for different stakeholders. Our starting point is the face-to-face meeting, potentially the most pervasive knowledgebased activity in working life, but also one of the hardest to do well. Meetings in Compendium’s perspective: 1. are untapped knowledge-intensive events: often they are unfocused, but they can be improved with facilitated tools that help participants express and visualize views in a shared, common display; 2. can be more tightly woven into the fabric of work: they are preceded and followed by much other communication and the generation of associated artifacts